As early as 2000, the National Emergency Number Association (NENA) identified the need for a shift to a more contemporary emergency-response technological backbone that could embrace such advances. NENA’s NG9-1-1 project, formally introduced in 2004, advocated for a changeover in a new base IP technology that would enhance emergency communications for both callers and public-safety answering points, or PSAPs.
Today, the world that NENA foresaw is being realized: In 2015, more than 70 percent of the 240 million 9-1-1 calls handled were initiated from wireless devices. And technologies now make it possible for vehicle telematics, CAD drawings, and instant translation services to be fed to, or routed through, dispatch consoles.
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